We want you to be completely satisfied with your art supplies and stationery purchases. You may return most items within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item must be:
The following items cannot be returned:
To initiate a return:
Once we receive and inspect your returned art supplies or stationery, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to arrange an exchange.
If you receive damaged or defective art supplies or stationery, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
If you have questions about returns or need assistance, please contact us at:
Email: contact@viphnorethon.world
Phone: +61452782016
Address: 13 Hazel Ave, Dandenong VIC 3175, Australia
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